Frequently Asked Questions:
Do I have to pay anything for my return?
The return shipping cost has to be paid.
How do I return an item?
To process the return of an order you must complete the return form indicating the reason for the return. After verifying all the data, we will proceed to provide you the shipping address.
The garments must be in perfect condition and with a corresponding ticket. Remember that it is essential for any change or return. For hygienic reasons, items that have been used or damaged cannot be returned or exchanged.
Please note that before you request the return you must have received the merchandise.
Where can I find my ticket?
You will find it attached in the notifications that you will receive by email from the sending of your order, or in the section My Account accessing the detail of your purchase. It will also be inside the box at the time of receipt of the order.
Remember that it is essential for any change or return.
What is the deadline for a refund?
The deadline for any return is 15 days from receipt of the product.
How will I receive my refund?
Once the refund is approved, you will receive the amount at the indicated account number.
When will I receive my refund?
After approving the return (the articles have to be in perfect condition and have the labels) you will receive a confirmation email indicating that the amount will be paid into your account in a few days.
How should I do it if the amount of my return is incorrect?
By contacting our customer service department, we will solve the problem as soon as possible.
The brand reserves the right to refuse returns se